- To perform high quality repair service at a fair and just price.
- To have a sense of personal obligation to each customer.
- To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
- To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
- To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
- To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
- To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
- To notify the customer if appointments or completion promises cannot be kept.
Partners
What our clients are saying about us
We have established longterm and stable partnerships with various clients thanks to our excellence in solving their automotive needs!
I've taken my truck here many times, for large and small repairs. The prices were reasonable and the repairs were well done and always finished within 1-3 days.
By far the best car repair shop I've used. Great communication, car experts, great listeners, courteous, and great customer service. Dakota and Darrel truly made me a believer that real car repair services DO exist, and right here in Farmington. Darrel's Firestone is what car repair should be like! From the moment I called, I explained my circumstances. I was welcomed to drop off my car, no waiting for weeks for an appointment. Very quickly, I had a diagnosis for my car which made sense. Within a short amount of time, the required part was ordered, received and repaired. If you have had bad experiences with dealerships, (we all know what those experiences feel like) Please try Darrel's Firestone! You'll feel like you won the lottery, you'll feel liberated from the stranglehold that dealerships seem so entitled to place on customers. And you'll get great, confident service! Like a lot of people, I've experienced horrible service at the hands of a dealership. If interested, see my review of Feldman Kia in Novi and the inexcusable service/non service I experienced there.