AUTONET TV

What You Need to Know from Your Darrell's Firestone Service Advisor

Farmington drivers may feel intimidated when they take their vehicles to a service center. They have questions but aren't sure how to ask. They don't want to feel embarrassed about their lack of knowledge. They don't want to make the service technician feel that they don't trust him.

If your service advisor at Darrell's Firestone uses a term you don't understand, just ask him to explain. Remember, they are the auto service experts. If they came to your place of work, they probably wouldn't understand the jargon, either. When you take your vehicle in to be serviced, make sure you understand the financial issues up front. Ask about payment policies, warranties and, of course, the cost of the work being done.

It helps to understand basic services your vehicle needs. Know the difference between a quick check-up and a thorough inspection, which you are getting and which you are asking for. Understand that diagnosing a problem takes time, and time isn't free. If you have concerns about cost, negotiate your limits before service is done. Don't be afraid to ask your service advisor for auto advice on how to keep your vehicle on the road within your budget. He can help you prioritize your vehicle's needs. Some repairs are for the safety and future health of your vehicle. Others can wait. Your Darrell's Firestone service advisor can help you set up a plan to get all the work done as you can afford it.

It may be tempting for Farmington drivers to save money with budget parts. Your service advisor can help you to sort through the options to work within your budget. High-quality parts are always preferable for any auto repair. Your service advisor will make sure the parts used won't compromise the safety of your vehicle.

Don't leave your Farmington service center without your paperwork, either. Ask about warranties for parts and labor. You may need these for claims or if there is a problem in the future. Get detailed explanations of the work done on your vehicle. These records will help you keep track of repairs, service and warranties.

Those records may also help close a deal when it comes time to sell your vehicle. After all, the biggest concern most people in Farmington have when buying a used vehicle is that they are inheriting someone else's problems.

Records of repairs and service are a good picture of your vehicle's condition and performance and what problems a new owner can expect. People are always happier to purchase a vehicle they know has been well-maintained. Whenever we climb into a vehicle, we are entrusting our health and safety to it. Perhaps it's time to take our vehicles' health a little more seriously. Open up; ask and learn.

Darrell's Firestone
23534 Farmington Rd
Farmington, MI 48336
248-477-9090
www.darrellsfirestone.net

How Much Does It Cost? (Variations in Vehicle Repair Costs)

Ever wonder why it costs so much more to fix a similar problem in two different vehicles? Let's say you now own an SUV and before that, you owned a car.  Your SUV's air conditioning system needs a new evaporator, but the cost for the new one is way more than you remember it was for your car.  How can there be that big of a difference?

There are many reasons.  For one thing, vehicles aren't all the same.  Yes, they have engines and steering wheels and suspensions, but engineering and design can vary widely among different styles and brands. 

In the case of replacing the evaporator, the one in your former car may have been located in a spot where the technician could get to it easily.  Plus, the part may have been less complicated and, therefore, cheaper.  Your SUV may require the entire dashboard to be removed with special tools to detach the a/c lines from the evaporator.  Plus, since it is supplying cool air to a bigger cabin, it may be more complicated; the part itself may cost quite a bit more.

But you're not an expert, so how do you know the price is fair? This is where it helps to establish a good, long-lasting relationship with a reputable service repair facility.  They know you, they know your vehicle and they value keeping you as a customer. A facility that doesn't care about repeat business may try to suggest more repairs than are needed or inflate their prices.  But those shops are unlikely to stay in business very long since their reputation gets around. 

If you've been taking your vehicles to the same shop for several years, you've had experience with them and know their policy on labor costs and parts prices.  At some point you may wonder if it's worth it to keep putting money into your vehicle, and if you know your service advisor, you have developed a trust for his or her advice. 

Keep this in mind, too.  Vehicle designers and engineers have made significant progress in things like powertrain technology and rust prevention.  That means today's vehicles are meant to last longer.  One study in a major consumer magazine shows that if you can keep your vehicle on the road for 200,000 miles/320,000 km, an average of 15 years, some vehicles can save you up to $30,000 or more. Investing in repairs can make a lot of sense. 

Darrell's Firestone
23534 Farmington Rd
Farmington, MI 48336
248-477-9090
www.darrellsfirestone.net

A Honking Big Jam (Stuck Horn)

At one time or another, most drivers honk their horn at someone who might be texting at a stoplight or not paying attention when they're driving.  But what happens when you tap on your horn and all of a sudden it won't quit? Everyone's looking at you like you're an angry jerk and all you want to do is turn it off!

It helps to know the basics of what's happening when you honk your horn.  There's a switch in the steering wheel, of course, and when you press on it, it sends power to a relay which then energizes the horn.  Bingo.  Sound.  When the horn sticks on, one of these parts or the wiring has developed a problem. 

With the ear-splitting noise inside your cabin, it may be hard to keep your cool, but do your best to stay calm.  Try pushing the horn several times; it may un-stick the switch if you're lucky.  If not, there are a couple of things you can try.

First, if you can, pull your vehicle off the road and into a spot where you're not disrupting traffic.  If you feel comfortable rummaging around in your vehicle's fuse box, you might be able to pull the fuse that manages the circuit for your horn system.  A hint: the fuse boxes sometimes have a label inside showing which fuse goes to which part of the vehicle. Find the fuse that goes to the horn and pull it out (sometimes there's a fuse-pulling tool inside the fuse box).

But many people don't feel like tackling that.  Yes, you can drive over to a service facility with the horn blaring (not the best idea).  Or call your service facility and see if they might be able to send someone over to where you are so they can shut off the horn.

At the shop, a technician can check wiring, switches, relays and other components to find out what's wrong.  This is something that should be left to a professional for a couple of reasons.  First, repairs around the steering wheel can involve airbags.  Second, some horn components may be part of a vehicle's alarm system. 

The bad news is that your horn may not give you any warning before it starts blaring uncontrollably.  But the good news is that a horn doesn't malfunction all that often, and now you have a plan if it does.    

Darrell's Firestone
23534 Farmington Rd
Farmington, MI 48336
248-477-9090
www.darrellsfirestone.net

Don't Be Shocked (Shock Absorbers)

If you've ever ridden down a rough road on your bicycle, you know how hard a ride it can be.  Yet drive down the same road in your car, truck or SUV and it miraculously will smooth out the ride.  That's because it is equipped with shock absorbers.  They are built to dampen impacts from road irregularities.  But after taking hundreds of hits from potholes, railroad tracks and curbs, your shock absorbers can wear out.  Besides the rough ride that can cause, there are other ways your vehicle's performance can be affected.

When it comes to braking for example, you may take a longer distance to stop.  That's because shocks help keep your tires in contact with the surface of the road.  If the shocks aren't working properly, the tires won't make contact like they should.  So when you slam on the brakes, your vehicle will take longer to stop.

Consider what worn out shocks are doing to your tires.  Since the bumps aren't being dampened as much, your tires can bounce up and down more.  That can produce a problem of uneven wear called cupping.

And when you start out from a stop, your vehicle may not have the traction it should since the shocks aren't keeping them down on the road as you accelerate.  If you have front wheel drive, you may lose some steering control on acceleration. Obviously, many of these things involve safety concerns.

Pay attention to any deterioration in your vehicle's ride quality.  If your vehicle is starting to bounce up and down and its ride feels bumpier than before, head on over to your vehicle service facility and get your suspension checked out.  Do the same if steering response isn't as good as it used to be.  Notice that your vehicle nose dives when you brake?  Are your tires wearing in an unusual manner? All are signs that your shocks may be on their last legs.

If the last time you replaced your shocks was 50,000 miles/80,000 kilometers ago, a technician should evaluate them.  Don't be "shocked" if it's time for new ones.

Darrell's Firestone
23534 Farmington Rd
Farmington, MI 48336
248-477-9090
www.darrellsfirestone.net

For 4x4s (Maintenance of 4x4 Vehicles)

Some people love 4x4 vehicles, the true 4-wheel drive works of engineering like Jeeps and 4x4 pickups that allow you to seemingly go anywhere on the planet. You can climb up a 40-degree rock trail with some planning and skill (always careful to protect the environment, of course), or you can get through the deepest snow.

But with that added capability comes additional complexity, drive-train components and other systems that less capable vehicles don't have.  And that is why when it comes to 4x4s, you have to maintain them a little differently from those vehicles that spend their lives on pavement.  Here are some of the key things to keep an eye on:

• Transfer case—This transfers power from the engine to the wheels.  A transfer case has fluid in it that needs to be changed at intervals recommended by the manufacturer.  Your service advisor will let you know how often that is and will keep track of your service dates.  You will need to make sure the transfer case seal is working properly.  Otherwise, transmission fluid could get in and cause damage that is costly to fix.  Some transfer cases have an electric motor that shifts it through gears, and its connections are often exposed to the elements, making them vulnerable to damage and corrosion.  Proper maintenance will keep those connections working like they should
• Front and rear differentials—These also have to have the right amount of fluid and should be checked regularly.  Your service advisor can let you know when you need that fluid changed as the owner's manual recommends.  It's important the service is performed correctly with the proper lubricant so it will work the way it is designed to.
• Brake lines—Those 4x4s practically beg to go into wet spots. They also are great machines to conquer snow: road salt, brine and all.  Moisture, salt and brake lines are a recipe for corrosion, so brake lines need to be inspected regularly.  There are anti-corrosion sprays or white lithium grease that can retard corrosion.  Remember, getting there is half the fun, but not being able to stop is no fun at all.

So enjoy your 4x4 and what it can do that other vehicles can't.  Just remember that even though it's tough on the outside, it needs special care to keep it going.  Oh, and remember to take care of the environment when you go off-roading, too.