AUTONET TV

Ethics of Automotive Repair in Farmington

We're going to be talking about the ethics of automotive repair. It seems like news outlets really like hit-and-run reporting; they hit everyone from groceries stores to retail to physicians. And the Farmington automotive service and repair industry hasn't been given a pass either.

Unfortunately, every profession in Farmington has some bad actors that hurt the reputation of everyone else. On the automotive side, industry associations and professional licensing organizations are very committed to high ethical standards.

Yet some people remain uncomfortable with Farmington automotive service and repair. It may start with the fact that our vehicles are a big investment and we rely on them for so much in our lives. That alone guarantees our attention. And how well we understand the recommendations really impacts our comfort level.

If we understand what's recommended and the benefits of taking care of the work – and the pitfalls of putting it off – we'll have more trust in the recommendation. So communication is key. It's like going to the doctor; If she's using medical jargon and takes a lot of basic medical knowledge for granted, we have a hard time following her train of thought. It can be like that with your Farmington service advisor too. He's so familiar with all things automotive, he may forget you don't know a PCV from an EGT.

If you don't understand what your doctor's talking about: ask some questions. If you don't understand what your Farmington automotive advisor's talking about: ask some questions.

Let's go back to those ethical standards; when we hear a repair recommendation, we always ask ourselves, "Is this really necessary?" Well, here's the industry standard:

If a technician tells you that a repair or replacement is required it must meet the following criteria:

1. The part no longer performs its intended purpose
2. The part does not meet a design specification
3. The part is missing

For example, it you take your car in for a grinding noise when you step on the brakes, you may just think you need new brake pads. After the inspection, the technician at Darrell's Firestone says that you have a cracked rotor and need to replace it.

If you tried to get him to simply put new pads on, he would say that if you didn't want to replace the rotor; Darrell's Firestone would ethically have to refuse the repair.

To just put pads on a cracked rotor would have been very wrong. The brakes could've failed at anytime and needed to be repaired – not just have a band-aid slapped on them.

Now, looking at something not so serious, the technician may suggest repair or replacement if:

1. The part is close to the end of its useful life – just above discard specifications or likely to fail soon
2. To address a customer need or request – like for better ride or increased performance
3. To comply with maintenance recommended by the vehicle's manufacturer
4. Based on the technician's informed experience

Of course, the technician has the burden of making ethical recommendations and properly educating their customers. For the customer, if you are uncomfortable with a recommendation, ask some questions. More information is always a good thing.

Darrell's Firestone
23534 Farmington Rd
Farmington, MI 48336
248-477-9090
http://www.darrellsfirestone.net

How Does Darrell's Firestone Know What to Recommend?

When you drop your vehicle off at Darrell's Firestone in Farmington, they don't just poke around under your hood looking for stuff to do. Darrell's Firestone professionals have lists and procedures they follow for different types of service. First of all, your Farmington service center will note the mileage on your vehicle. They'll then check to see what inspections and services the vehicle manufacturer recommends for a vehicle of your make, model and mileage. If you are a regular customer, they will also check your vehicle's history.

If the vehicle manufacturer's recommendations go beyond the services you've ordered, they'll let you know. They'll also indicate whether those services are urgent or if you can wait a while to take care of them. The Darrell's Firestone pros won't do work that you don't agree to.

They will, however, perform inspections while they're servicing your vehicle. They'll check belts, filters and fluids. They'll check your windshield wipers for wear. They'll let you know if there's an urgent problem that needs taken care of, and they'll give you a heads-up about problems that might be developing. If repairs or services are in order, you are given options based on driving needs and budget.

You can think of it like a trip to the dentist for a check-up. The dentist will check if you've had x-rays recently. If not, he'll get your permission to take new ones. Then the hygienist will clean your teeth and check your gums. At the end, the dentist comes in and inspects your teeth. You'll be told if you need any work done, about problems that are developing, and if anything is urgent. You'll be given different care options and recommendations on where to get work done that is beyond your dentist's usual purview. Then you'll be sent to the front desk for appointments and paperwork.

These procedures make sure your teeth are in good working order and that you are apprised of any problems. Then you can make a decision as to what work you want done and when. Darrell's Firestone in Farmington operates the same way. They want Farmington drivers to be able to make informed decisions about their car care.

Preventive auto maintenance is a lot like dental check-ups. Small problems can quickly develop into big ones. A cavity becomes a root canal. A dirty filter becomes engine damage. Skipping check-ups for either your teeth or your vehicle can lead to repairs.

Darrell's Firestone follows industry guidelines. A part is replaced only if it can no longer perform its function, no longer meets its design specifications or is missing – or if you ask for upgraded performance. Your Darrell's Firestone service advisor will recommend a part be replaced if it is showing signs that it will soon fail.

Dentists often offer services that go beyond routine care, such as teeth whitening. Service centers also offer Farmington drivers help with upgrades to a vehicle. They'll know what parts are needed and how to perform the work so that safety and performance aren't compromised. You can rely on the pros at Darrell's Firestone for good auto advice.

The next time you're headed to the dentist's office, think about the vehicle you're riding in. Is it time for it to get a check-up, too?

Darrell's Firestone
23534 Farmington Rd
Farmington, MI 48336
248-477-9090
http://www.darrellsfirestone.net

Darrell's Firestone Automotive Tips: Alternator

Your alternator makes electricity to start and run your engine and all of the vital electrical systems in your vehicle. That’s everything from the on-board computers to the turn signals. And of course there is the entertainment system, seat heaters, power windows and everything you plug into the power outlets. After your alternator makes enough electricity to do all that, it recharges your battery with what’s left over.

When Farmington drivers constantly have a low or dead battery, the alternator is usually a prime suspect. However, the alternator is just one vital component of the starting/charging system, and a problem with any of the other components could be the actual cause.

In addition to the alternator, the charging/starting system includes the battery, starter, serpentine belt system and all of the electrical cables that connect them. Your Darrell's Firestone service advisor has a systematic process of testing components and connections to get to the source of your trouble. The initial symptoms determine where to begin the diagnostic process, and he follows the procedure until he tracks down the culprit.

For example, diagnostic tests at Darrell's Firestone could reveal that the alternator is not generating enough electricity to keep the battery charged. Is the alternator bad? Not necessarily. A worn serpentine belt tensioner could be allowing the belt that spins the alternator to slip. So the perfectly good alternator is not spinning at the proper speed. The solution for Farmington drivers is to replace the serpentine belt system – not the alternator.

The good news for Farmington drivers is that our highly-trained technicians at Darrell's Firestone can properly diagnose all your vehicle troubles and make the necessary repairs to get you back on the road in Farmington.

Give us a call.

Darrell's Firestone
23534 Farmington Rd
Farmington, MI 48336
248-477-9090
http://www.darrellsfirestone.net

What Is That? Check Engine Light Service at Darrell's Firestone

Okay. You went to your local Farmington car wash, and while your vehicle was under the dryer, the Check Engine light started flashing. Panic! What did you just do? Something is seriously wrong with the vehicle! You head for the nearest Farmington service center, but on the way, the Check Engine light stops flashing and just glows red. Hmm. Maybe things aren't as bad as they seem. You decide to wait until payday to take your vehicle in to get serviced. In the meantime, the Check Engine light goes off. What? You decide the light must be faulty; maybe when it comes on it doesn't mean anything, or maybe it's just in your vehicle as some sort of scam to get you to pay for unnecessary repairs. You're glad you didn't take your car to the Farmington repair shop and resolve to ignore that Check Engine light in the future.

Whoa! Let's look at what really happened. Your vehicle was under an air dryer. Your air intake sensor measured too much air running through the engine. It sent its report to the engine computer, where a warning was triggered; there shouldn't be that much airflow when the vehicle engine is idling. This is a serious problem that could cause permanent engine damage. Warning! The Check Engine light starts flashing, letting you know you need to take immediate action to prevent that damage.

You drive out from under the dryer, and the air intake sensor sends a new message to the computer. The computer realizes that everything is normal and tells the Check Engine light to stop flashing. The vehicle doesn't need immediate attention; but there was a problem, and it should be checked out by your Darrell's Firestone service advisor. After a few days the computer senses that the problem is gone, so it turns off the warning light.

You may think this story illustrates the uselessness of a Check Engine light, but you should remember that a computer can't think for itself; it can only follow its programming. It doesn't know the difference between a car wash air dryer and a serious malfunction in your vehicle engine. That doesn't make it useless. It just means you have to be the smart one.

Being smart doesn't mean ignoring your vehicle Check Engine light. It lets you know when something is wrong, and you can prevent a lot of damage to your vehicle by paying proper attention to it.

Your engine computer is constantly collecting data about what is going on inside your vehicle engine. It knows what parameters are normal and when a reading may indicate a problem. It uses the Check Engine light to let you know when something isn't right. It then stores a code in its memory — which a technician can retrieve — that indicates which reading was abnormal.

The technician uses this code as a starting place to find out what's wrong with your vehicle. It's like going to the doctor with a fever. The fever is the reading that is abnormal — your temperature is too high — but the doctor still has to figure out what's causing it. It's probably an infection, but what kind? Sinus infection? Appendicitis? Flu? The problems and their solutions are quite different. But a fever also tells a doctor what's NOT wrong with you. Fevers don't accompany stress headaches, ulcers or arthritis, so there's no sense in testing for those conditions.

The pros at Darrell's Firestone respond to a trouble code in your vehicle's computer in the same way. The code doesn't say exactly what's wrong, but it does give the technician a good indication of where to start looking —and where he/she doesn't need to look.

Now, you wouldn't consider diagnosing yourself with a serious medical problem — good medical advice unless you're a doctor. So you shouldn't consider trying to diagnose your vehicle's troubles by yourself — good auto advice unless you're a trained mechanic.

There are cheap scanners available on the market, and some Farmington auto parts stores offer to read trouble codes from your vehicle engine's  computer for you. But these are really not good alternatives to taking your vehicle to a qualified service center such as Darrell's Firestone in Farmington. Your engine's computer has both short-term and long-term memory, and there are some codes that are specific to a particular make of vehicle. Cheap scanners can't read an engine computer's long-term memory nor can they interpret manufacturer-specific codes. That's why our manager at Darrell's Firestone spends a lot of money on high-end diagnostic tools.

It's as if you had a choice between a doctor who had a tongue depressor and a thermometer and one who had all the latest medical diagnostic equipment on hand. Honestly, which would you choose?

Getting your codes read at your Farmington area auto parts store isn't really a money-saver, either, unless you're a trained mechanic. You'll end up with a code that tells you a symptom. What usually happens next is that the Farmington area parts store sells you something that directly relates to the symptom. It may or may not fix the problem. It's actually cheaper to just go to Darrell's Firestone and get things fixed right the first time.

Remember, a fever can indicate a sinus infection or appendicitis. An antibiotic may be okay for that sinus infection, but it likely won't help your appendicitis. Is it really wise to wait around to see if the antibiotic helps when you might have appendicitis?

Part of good vehicle care is knowing where you can get a problem fixed — and fixed right. Preventive maintenance goes a long way to keeping you out of the repair shop, but eventually, we will all have a problem that needs fixing. Let's do it right the first time at Darrell's Firestone.

Darrell's Firestone
23534 Farmington Rd
Farmington, MI 48336
248-477-9090
http://www.darrellsfirestone.net